Privacy Policy

Updated: 22nd October 2025

Who We Are

CU Mortgage Services DAC (“The Company”) was incorporated in Ireland (Number 755686) on the 12 January 2024 with registered offices at Suite 27-29 Morrison Chambers, 32 Nassau Street, Dublin 2. CU Mortgage Services is a collaborative shared services entity owned by participating Credit Unions (“CU”) who are both shareholders and service users of the company. The company operates with its own governance, management, and staffing arrangements while remaining fully aligned with the collaborative framework and strategic direction with participating Credit Unions with MSDAC.

Our Contact Details Are:

CU Mortgage Services,
32 Morrison Chambers,
28 Nassau Street, Dublin 2.
Phone 01 513 1140
Email Enquiries@cumortgageservices.ie
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Information We Collect From You 

Participating Credit Unions of CU Mortgage Services DAC (“The Company”) may collect various types of member/non-member information in connection with the mortgage proposition services we provide through our website. This includes information you provide directly, such as your contact details like name, email address, and phone number. We do not collect  data automatically through cookies, analytics, and similar technologies, such as device information (including IP address, browser type, operating system, and device identifiers), usage data (such as pages visited, time spent on pages, links clicked, and referring websites), and location data if enabled through your device or browser settings. Additionally, we may receive information about you from third parties, including analytics providers like Google Analytics, advertising networks or social media platforms depending on your privacy settings, and business partners who assist us in providing or improving our services.
‍‍General Data Protection Regulations (GDPR)

We will handle your Personal Data in accordance with Data Protection Legislation. “Data Protection Legislation” means the Data Protection Acts 1988 and 2003 and Directive 95/46/EC, any other applicable law or regulation relating to the processing of personal data and to privacy (including the E-Privacy Directive and the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (“E-Privacy Regulations”), as such legislation shall be amended, revised or replaced from time to time, including by operation of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) (and laws implementing or supplementing the GDPR, and laws amending or supplementing the E-Privacy Regulations).
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How Long We Hold Your Information

We keep your personal information only as long as necessary to provide our services and meet legal or business requirements. When it is no longer needed, we securely delete or anonymize it in line with data protection laws. Some information may be kept longer if required by law or needed to resolve disputes or enforce our agreements.

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What Are Your Rights?

You have several rights in relation to how we use your information. If you make your request electronically, we will, where possible, provide the relevant information electronically unless you ask us otherwise:

You have the right to:

  • Find out if we use your information, to access your information and to receive copies of the information we have about you.
  • Request that inaccurate information is corrected, and incomplete information updated.
  • Object to uses of your personal data. However, doing so may have an impact on the services and products we can / are willing to provide.
  • Have your data deleted. 
  • Obtain a transferable copy of certain data to which can be transferred to another provider, known as “the right to data portability.”

How To Contact Us 

If you have any questions or wish to raise a complaint about how your information is gathered, stored, shared or used, you can contact us at 

E-mail:  Enquiries@cumortgageservices.ie           

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you have the right to complain to the Data Protection Commission or another supervisory authority. You can contact the Office of the Data Protection Commissioner at https://www.dataprotection.ie/docs/Contact-us/b/11.html 

Helpdesk Hours

9.30am – 1pm (Monday – Friday) +353 (0) 1 765 01 00

2pm – 5pm (Monday – Friday) 1800 437 737

E-mail:                        info@dataprotection.ie

Postal Address: Data Protection Commission, 6 Pembroke Row, Dublin 2, D02 X963, Ireland.

Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent
  • Your anonymised IP address
  • Information about your Browser
  • Information about your Device
  • The date and time you have visited our website
  • The webpage url where you saved or updated your consent preferences
  • The approximate location of the user that saved their consent preference
  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner